Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Tinamoore wants you to be pleased with your purchase. We offer 100% guarantee refund on faulty items or items that have been discontinued and orders not being full filled.

If for any reason you are not completely happy, you may exchange UNUSED and UNOPENED products within 14 days for alternative items.

For reasons of hygiene please do not open items that you wish to send back, as we regret that we cannot exchange fault-free items once the packaging has been opened.

Please allow 14-28 days for delivery. Some of our items are stocked in a UK warehouse and can be delivered within 3-10 days. Some of our US designers including some ranges of our Costumes, Clubwear and Lingerie take 7-28 days. If you require a outfit by a certain date, please call us prior to making an order on 01908 267153 to check availability and delivery. Without prior agreement we will not be able to issue any refunds within our delivery time scale.

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.